"I am sorry you were out when I called."
What a crock!
I got a card through the mail slot when I returned from work last night. It read: "I am sorry you were out when I called. Please contact my Service Centre today and we will be happy to make another appointment suitable to you."
My landlord had scheduled the appointment and at the last minute told me when it would be. I was here five minutes after they called. British Gas has my mobile number. My landlord gave it to them. But when I called the Service Centre to reschedule the specifically asked for it so that they could let me know they were on my way.
"Why didn't you call today then?" I asked. "I work three minutes from here and would have been here rather than having to work from home two days in a row."
"We're sorry sir," the operator responded, "Our drivers can not be responsible for calling you."
"Then why do you want my mobile number?"
So, there it is, the boiler needs to be serviced. British Gas will be here again today some time... And they may or may not call the driver cannot be responsible.
I hope that wherever you are today you do not have to deal with British Gas!
Don Bergquist - 16th May 2006 - Thames Ditton, Surrey, United Kingdom